Introduction
Renr ("we", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Renr platform.
By using our services, you agree to the collection and use of information in accordance with this policy.
Data Collection
Personal Information
We collect information that you provide directly to us, including:
- Full name, email address, and phone number
- Company information (name, address, industry)
- Customer contact data that you input into the CRM
- Communications and content that you create or share through our platform
Usage Data
We automatically collect information about how you use our services:
- IP address, browser type, and operating system
- Pages you visit and features you use
- Time and duration of usage
- Analytics data to improve service performance
Social Media Integrations
Renr provides integrations with various social media and communication platforms for our Omni Chat Inbox feature. When you connect your account to the following platforms, we may access certain data in accordance with the permissions you grant:
Messages, contacts, and conversation metadata
Direct messages and comments
Messenger and business pages
Direct messages and mentions
Messages and bot integration
We only access data that is necessary to provide the Omni Chat Inbox service and will not use this data for any other purpose without your consent. You may revoke access at any time through your account settings.
Data Usage
We use the data we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related notifications
- Send technical information, updates, and marketing communications
- Respond to inquiries and provide customer support
- Protect the security and integrity of our platform
- Comply with legal obligations and regulations
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our services and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.
You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Data Security
The security of your data is important to us. We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, use, or disclosure, including:
- Encryption of data in transit and at rest
- Strict access controls and multi-factor authentication
- Continuous security monitoring
- Regular data backups
While we strive to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
Sharing Data with Third Parties
We do not sell your personal data. We only share your information in the following situations:
- Service Providers: With vendors and service providers who help us run our business (hosting, analytics, customer support)
- Legal Obligations: If required by law or to protect our rights, property, or safety
- With Your Consent: With your explicit consent for specific purposes
User Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you
- Rectify: Request correction of inaccurate or incomplete data
- Delete: Request deletion of your personal data under certain conditions
- Restrict: Request restriction of the processing of your personal data
- Portability: Receive your data in a structured, machine-readable format
- Object: Object to the processing of your personal data for certain purposes
To exercise these rights, please contact us at privacy@renr.ai privacy@renr.ai
Data Retention
We retain your personal data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements and policies.
After your account is deleted, we will delete or secure your personal data, unless we are required by law to retain it for a longer period.
International Data Transfers
Your data may be transferred to — and maintained on — servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
If you are located outside Indonesia and choose to provide information to us, please note that we transfer data, including personal data, to Indonesia and process it there.
Children's Privacy
Our services are not directed at anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.
If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us so that we can take the necessary action.
Changes to the Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.
We will notify you via email and/or a prominent notice on our services before any changes take effect and update the "effective" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us: